Frequently Asked Questions

Question 1

What should I do before my dog’s grooming appointment?

Accepted Answer

Please make sure your dog has had a bathroom break before arrival. If your pet has any health concerns or special needs, let us know ahead of time so we can prepare accordingly.

Question 2

What types and sizes of dogs do you groom?

Accepted Answer

We provide grooming services for all breeds and sizes — from tiny toy breeds to large dogs. Our team is experienced in handling pets of all temperaments and coat types.

Question 3

What’s included in a full-service dog grooming appointment?

Accepted Answer

Our full-service grooming includes a bath, brush-out, haircut or trim, ear cleaning, nail trimming, and a finishing touch with a spritz of pet-safe cologne and a bandana or bow.

Question 4

How often should my dog be groomed?

Accepted Answer

Most dogs benefit from grooming every 4–8 weeks depending on their coat type, lifestyle, and how much shedding or matting they experience.

Question 5

Do I need to make an appointment, or do you accept walk-ins?

Accepted Answer

Appointments are recommended to ensure your preferred time, but we do our best to accommodate walk-ins when availability allows

Question 6

How long does a grooming session take?

Accepted Answer

Typically, grooming takes about 2–4 hours depending on your dog’s size, coat condition, and the type of service requested.

Question 7

Can I just bring my dog in for a bath or nail trim?

Accepted Answer

Absolutely! We offer individual services like baths, nail trims, ear cleaning, and brush-outs without the need for a full grooming package.

Question 8

What products do you use on the dogs?

Accepted Answer

We use high-quality, pet-safe shampoos and conditioners that are gentle on your dog’s skin and coat. Hypoallergenic and medicated options are also available upon request.

Question 9

How do you handle nervous or senior dogs?

Accepted Answer

Our groomers are trained to work patiently and gently with all pets, including nervous, elderly, or special-needs dogs. We take extra care to make the experience as calm and comfortable as possible.